Payment
All transactions are processed in Australian Dollars (AUD$)
We accept the following payment types:
- credit card transactions through our encrypted and secure merchant account
- direct deposit into our bank account, or
- cheque/money order.
Shipping
We work towards shiping orders within 48 hours of receipt of payment. All items at ecobabe are kept in stock, very occasionally due to the high turnover of some items shipping may be delayed, in which case we will email you to advise the ETA of your shipment.
Please note: ecobabe is run by a work at home Mum and whilst I generally can ship orders everyday, there are some days when the needs of my children are greater than the demands of ecobabe.
Payments by Direct Deposit may take 24 - 48 hours to arrive in our bank account. We will only ship goods once payment has been received.
If your order is urgent (ie you're running out of nappies or have a sick baby) please call us on 0414 521 466 and we will do what we can to help you out of the tight spot.
Freight charges for courier delivery
Sydney
Flat rate courier delivery charge of $15 for up to 2 cartons of nappies to Sydney addresses.
East Coast capital cities and Regional NSW
For $15 we can courier single cartons of nappies to other East Coast capital cities, from Wollogong to Newcastle and to many Mid and Far North Coast locations, and to areas within an approx 100km radius of Melbourne and Brisbane.
We apologise for our East Coast and capital city bias with our courier, this is solely due to economies of scale and our purchasing power with courier companies.
Freight chargers for Australia Post
We charge you what Australia Post charges us for shipping. You are provided a choice of regular, express or courier delivery at checkout. Please not that courier delivery is only available to the areas listed above and for order sizes again as listed above.
Shipping quotes can be obtained by using the button "Get shipping quote" just below your shopping cart in the right hand menu. You simply enter your postcode and a quote is generated. You don't need to go through the whole new customer sign up process if you just want a quote.
Please feel free to call or email us if you would like to discuss a shipping quote or your delivery options.
Delivery
We generally use Australia Post or Fastway Couriers for delivery. We take great care to make sure that your purchases are wrapped and packaged for safe delivery.
We offer three methods of shipping, Australia Post Regular Parcel Post, Australia Post Express Parcel Post and Courier. Shipping costs are calculated at the checkout prior to finalising your purchase.
Express Post overnight delivery closes at 1pm. This service does not operate on weekends.
We may choose to send your order by a faster or more expensive delivery service at our discretion and cost, though we won't send your order by a slower or cheaper delivery service.
If there is an item that you require urgently, please call us on 02 9363 5838 or email us at ecobabe@ecobabe.com.au and we will do our best to help you out.
Please note: once we have shipped your goods, ownership is transferred from ecobabe to the customer. In the rare situation that a postal or courier item goes missing or takes longer to deliver than usual ecobabe accepts no liability for replacing the goods lost by Australia Post or other carriers. We will do our best to trace your missing parcel and speed up its delivery, this process is completed through the carrier's missing item claim procedure. Where the parcel is deemed as 'lost' Australia Post pay up to $50 compensation to ecobabe the sender, to compensate for the replacement cost of the missing items. We do not send replacement goods until the missing item claim procedure has been completed. Sorry - this is the bottom line. As a side note, we've had very few lost parcels in our experience, our lost parcel rate is 0.000666% - pretty good heh! Sometimes parcels can take the scenic route before arriving at your address, but our experience is that they do generally arrive, except for the 5 that Australia Post has actually declared "lost" over the past 4 years.
International Orders
We will ship to most countries, for the countries listed at our checkout individual postal charges will be calculated at the checkout. If your country is not listed in our postal list please contact sales@ecobabe.com.au prior to finalising your purchase and we will advise of postage costs.
For delivery to countries outside of Australia we use Australia Post International Parcel Post air mail and economy air mail services.
Returns
We want you to be satisfied with your purchases. If something you have purchased is not what you expected, please return the item/s unworn, unused or unopened and within 14 days. You can choose to either exchange the item/s or a full refund (shipping excluded).
Our recycling program and your packaging
ecobabe is dedicated to limiting the use of excess packaging materials when shipping items to our customers. Where possible, we reuse boxes and packing supplies from what has been shipped to us or collected from local businesses. This helps cut the amount of needless materials that would otherwise find its way to local landfills, in addition to helping cut the cost of shipping for our customers.
So when you receive a beautifully wrapped gift from us, please do not expect a brand new cardboard box. Instead, expect a reused box. And if you see Styrofoam peanuts or bubble wrap inside, know that we are simply reusing them and doing our best to keep these materials from entering the waste-stream by recycling them. Thank you for your support and understanding and please reuse our packaging wherever you can.
We have recently started using Jiffy ShurTuf mailer bags in an effort to reduce our delivery costs, a saving which we pass onto our customers. These bags are recyclable, they are made from LDPE plastic and are marked with the symbol below and in most areas can be placed out for collection with your other plastics for Council recycling collection. Check your local Council's recycling program for details at
www.recyclingnearyou.com.au
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